1. Who we are

Website: Romford Removals Dot Net (this site)

Operator: Indigo Marmoset Ltd (UK-registered company)

Service provider: Local Removals London Ltd (separate company providing removal services).

This site introduces you to a removals provider. Indigo Marmoset Ltd does not itself provide moving services.

2. What this policy covers

How we collect, use, share, and protect personal data submitted through this website, and your rights under UK data protection law (UK GDPR & Data Protection Act 2018).

3. Information we collect

• Contact details: name, email address, phone number.
• Move details: collection and delivery addresses, preferred dates, property type, items/notes you provide.
• Technical data: basic analytics/cookies (see Cookies) used to improve the site; no payment data is collected here.

4. How we use your information

• To forward your enquiry to Local Removals London Ltd so they can contact you with a quote and provide services.
• To reply to messages you send us and to keep basic administrative records.

We do not sell your data or use it for unrelated marketing.

5. Who we share your information with

• Local Removals London Ltd – receives your enquiry details to provide quotations and perform removals.
• Legal or regulatory bodies – if required to comply with law or lawful requests.

6. Lawful bases for processing

• Legitimate interests – operating a lead/connection service and enabling a removals quote in response to your request.
• Consent – where required for optional cookies/analytics (see Cookies).

7. How long we keep your data

We keep enquiry records only as long as needed for the purpose described above and to meet basic administrative or legal requirements. Where feasible, data is minimised or anonymised over time.

8. Data security

We use reasonable technical and organisational measures to protect data in transit and at rest. Enquiries are transmitted securely to Local Removals London Ltd and stored in secure systems.

9. Your rights (UK GDPR)

• Access the personal data we hold about you.
• Correct inaccurate information.
• Request deletion where applicable.
• Object to or restrict processing in certain circumstances.

To exercise your rights, contact us using the details below. We may need to verify your identity.

10. Cookies & analytics

We may use essential cookies for site functionality and optional analytics to understand aggregated visitor behaviour. You can control cookies via your browser settings. If we use non-essential cookies, we will request your consent when you first visit.

11. International transfers

We aim to keep data in the UK/EEA. If data is processed outside the UK/EEA, appropriate safeguards (e.g., standard contractual clauses) will be used where required by law.

12. Changes to this policy

We may update this policy from time to time. Changes will appear on this page with an updated “Last updated” date.

13. Contact details

For service delivery questions after your enquiry has been passed on, you may also contact Local Removals London Ltd directly (their details will be provided when they respond to your enquiry).